Rent Collections Specialist

About Q10 Property Advisors

Q10 Property Advisors is a Houston-based, full-service property management and consulting company dedicated to delivering exceptional results for clients and residents alike. We combine industry expertise, innovative technology, and a hands-on approach to create value in every asset we manage. Our culture is built on a people-first foundation, where we invest in our team members through training, mentorship, and career development. At Q10, we believe that when you take care of people—both employees and residents—success naturally follows.

Job Overview

We are seeking a detail-oriented and highly organized Rent Collections Specialist to join our growing team. This role is critical in maintaining financial performance across our portfolio by managing rent collections, handling high call volume, and supporting eviction processes when necessary. The ideal candidate thrives in a fast-paced environment, communicates professionally, and is committed to delivering excellent resident service while enforcing company policies.

Key Responsibilities

• Manage and collect rent payments from residents in a timely and professional manner by daily contact.
• Handle high incoming/outgoing call volume and respond to resident inquiries regarding balances and payments.
• Maintain accurate and detailed notes on all resident interactions and account activity.
• Communicate professionally via phone and email using Microsoft Outlook with both onsite team and resident accounts.
• Monitor delinquent accounts and follow up on outstanding balances daily.
• File evictions for residents with high balances in accordance with company policies and local regulations.
• Attend eviction court hearings as required.
• Visit our communities to train with teams and ensure best collection practices are being enforced.
• Collaborate with on-site teams to resolve account discrepancies and resident concerns as quickly as possible.
• Ensure compliance with Fair Housing laws and company procedures.
• Aid in reporting and tracking collection performance.

Qualifications & Requirements

• Bilingual (English/Spanish) strongly preferred.
• Multifamily property management experience preferred.
• Experience in collections or handling high call volume.
• Strong attention to detail with accurate documentation skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Excellent communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of rent collections and eviction processes is a plus.

Education & Experience

• High school diploma or GED required.
• Prior experience in collections, property management, or customer service required (5 years minimum).
• Multifamily industry experience recommended but not required.

Additional Requirements

• Must have reliable transportation and a valid driver’s license.
• Must be able to attend court hearings as needed.
• Must be able to work on-site (this is not a remote position).
• Must be dependable, professional, and team-oriented.