Collections Specialist

Responsibilities

• Contact commercial and consumer customers regarding overdue balances and drive timely payment resolution through detail-oriented follow-up.
• Review aging reports and account activity to identify past-due invoices, prioritize collection efforts, and reduce outstanding receivables.
• Investigate billing questions and payment discrepancies by partnering with internal stakeholders to clarify account details and remove obstacles to collection.
• Maintain accurate records of communications, payment commitments, dispute status, and collection activity within designated platforms.
• Process and monitor collection workflows using tools such as NetSuite, HubSpot, and Maxio to support account tracking and reporting.
• Negotiate practical payment arrangements when appropriate while aligning with company credit and collection policies.
• Escalate high-risk or unresolved accounts to the appropriate internal contacts and recommend next steps based on payment history and account status.
• Contribute to ongoing improvements in collection processes by identifying recurring issues and supporting more efficient billing and follow-up practices.

Requirements

• Experience handling both commercial and consumer collections in a detail-oriented business environment.
• Working knowledge of credit and collections practices, including account aging, payment follow-up, and dispute resolution.
• Familiarity with billing collection processes and the ability to interpret account and invoice information accurately.
• Hands-on experience using business systems to manage collection activity.
• Strong written and verbal communication skills with the ability to manage sensitive payment conversations effectively.
• Solid organizational skills and attention to detail when tracking multiple accounts and documenting follow-up actions.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced contract assignment.

Qualifications

The ideal candidate will have a strong understanding of both commercial and consumer collections and can work confidently across multiple systems while maintaining a detail-oriented customer experience. They should also bring a working knowledge of credit and collections practices, including account aging, payment follow-up, and dispute resolution. Familiarity with billing collection processes and the ability to interpret account and invoice information accurately is essential. Hands-on experience using business systems to manage collection activity is also required. Strong written and verbal communication skills, along with solid organizational skills and attention to detail, are necessary. The ability to work independently, manage priorities, and meet deadlines in a fast-paced contract assignment is crucial.

Skills

• Commercial and consumer collections
• Credit and collections practices
• Billing collection processes
• Business systems management
• Communication and negotiation skills
• Organizational and attention to detail
• Independent work and deadline management

Benefits

Robert Half offers competitive compensation and benefits, including medical, vision, dental, and life and disability insurance. Contract/temporary professionals are also eligible to enroll in the company's 401(k) plan.

Pay

Compensation is competitive and will be determined based on experience and qualifications.

Schedule

This is a contract position based in California.