Collections Specialist

Responsibilities

• Manage AR Aging report for assigned locations and subsidiaries.
• Handle escalated accounts/invoices requiring advanced collection efforts.
• Prepare necessary documentation and recommend accounts for third-party collections or write-offs.
• Communicate with the Collections Manager about past due accounts.
• Monitor and resolve financial discrepancies.
• Maintain notes on accounts to reflect collection efforts.
• Work on returned statements to collect outstanding debt and update contact information.
• Ensure the security and privacy of customer information and files.
• Perform other related duties as assigned.
• Make 30-35 calls per day.

Essential Skills

• At least two years of experience in collection and credit work.
• Bilingual in Spanish and English.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite or related software.
• Experience with ERP systems.
• Basic understanding of statistics and data analysis.
• Knowledge of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
• Ability to perform 30-35 calls per day.
• Proficiency in typing.

Additional Skills & Qualifications

• High school diploma or equivalent required; bachelor's or associate's degree preferred.
• Customer service focus.
• Experience working in a fast-paced environment.

Work Environment

This position is fully remote, offering flexibility in work hours. Start your day between 8-9 AM and work an 8-hour shift with an unpaid lunch break. West Coast openings are available with shifts from 9 AM-5 PM Mountain Time or 8 AM-4:30 PM Pacific Time.

About the Role

As a Collections Specialist, you will manage the Accounts Receivable (AR) Aging report for assigned locations and subsidiaries. You will handle escalated accounts and invoices from branches requiring advanced collection efforts through direct calls and emails with customers.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Benefits

If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.