Collections Specialist

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Essential Job Functions:

• Communicate via phone with people with all backgrounds and personalities
• Make outbound calls (75+/day)
• Utilize software to note accounts and communicate with insurance companies
• Negotiate and lead conversations to recover the highest balances for our clients
• Communicate with team members to coordinate on accounts
• Document accounts with proper notes to ensure quick communication
• Adhere to company policies and procedures

Job/Remote Requirements:

• Maintain collector target metrics
• Gain collections experience (preferred but not required)
• Secure a dedicated home office with:
• Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not Wi-Fi)
• Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below
• Create a secure space for voice conversations, free from background noise and other distractions
• Show strong ability for empathy
• Show high level of professionalism
• Show great communication skills
• Show ability to stay motivated and positive
• Show attention to detail
• Show computer and typing skills
• Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day

Training:

• Enrolled in a training program on your first day
• The training is designed to hone your current skills by providing the knowledge and experience necessary to be successful in the role
• Classroom instruction, interactive learning, and guidance throughout training
• Focused on building upon your existing skills and reinforcing industry specific knowledge

NSB Core Values:

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable

NSB Culture & Environment:

• Diverse and friendly team
• Emphasis on work/life balance
• No nights/weekends
• Positive environment
• Performance-based incentives
• Advancement opportunities