Renewal Specialist (SMB) (Hybrid)

Responsibilities

• Manage all renewal opportunities for your assigned accounts and research customer health to identify risks or expansion opportunities before the contract ends.
• Partner with SMB CSMs and Account Managers to plan renewal strategies that secure the best outcome for both the customer and the company.
• Speak directly with customers to understand their needs, resolve objections, and negotiate terms that prevent churn while maintaining fair contract standards.
• Draft and send accurate pricing quotes that follow company policy, ensuring customers have everything they need to sign off.
• Maintain a clear 30, 60, and 90-day view of upcoming renewals, providing regular updates to the Regional Director on what is expected to close.
• Keep every record updated in Salesforce. Complete deal sheets and ensure all data is accurate for every opportunity.
• Focus on reaching and exceeding your assigned bookings targets and quotas each month and quarter.

Requirements

• 1+ years of experience in renewals, account management, or sales support. Comfortable managing a fast-moving pipeline of deals.
• Reliable organizational skills. Track multiple deadlines and follow up with customers and internal teams without things slipping through the cracks.
• A clear communication style. Write clear emails, speak confidently during negotiations, and know how to explain pricing or contract details simply.
• A problem-solving mindset. Look for ways to resolve issues early if a customer seems hesitant.
• A team-first attitude. Work well with different personalities and build solid working relationships with CSM and AM partners.
• Hands-on experience with Salesforce.
• Experience working with SMB (Small to Medium Business) accounts.
• A basic understanding of subscription-based contracts and pricing.

Qualifications

• Work in a hybrid environment, 4 days in office in our Clearwater, FL office.
• Gain clear visibility into how your work impacts the company’s bottom line, understanding how SaaS businesses retain their customers.
• Support professional development through certification bonuses and tuition reimbursement programs.

Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.