Remote Volunteer Salesforce Administrator — iLevelUP Programs

iLevelUP is a future-readiness platform designed to support students through the complexities of college and career preparation. It transforms this journey into an engaging, interactive experience with personalized AI and gamified design.

About the role

We are seeking a volunteer Salesforce Administrator to configure sustainable, secure processes and assist users in working effectively within the CRM. The role involves configuring various Salesforce components, building and maintaining declarative automations, supporting data operations, troubleshooting, and collaborating with different teams.

Responsibilities

• Configure objects, fields, page layouts, record types, permissions, queues, reports, dashboards, and validation rules
• Build and maintain declarative automations using Flow and approved tools
• Support data imports, deduplication, quality checks, documentation, and release testing
• Troubleshoot user issues and coordinate role-based access
• Maintain sandboxes, change records, configuration documentation, and admin procedures
• Partner with program, outreach, volunteer, fundraising, data, and integration teams
• Recommend practical improvements that reduce manual work
• Protect sensitive information through least privilege and approved retention practices

Qualifications

• Hands-on Salesforce administration experience
• Familiarity with Flow, security, reports, dashboards, data loading, sandbox testing, and change management
• Strong requirements analysis, documentation, troubleshooting, and communication skills
• Salesforce Administrator certification, Nonprofit Cloud, Education Cloud, or NPSP experience is helpful
• A commitment to privacy and careful production change control

Benefits

This is a remote, recurring volunteer role open worldwide. Expect approximately 4–8 hours per month.

Pay

N/A

Schedule

N/A

Skills

Hands-on Salesforce administration experience, familiarity with Flow, security, reports, dashboards, data loading, sandbox testing, and change management, strong requirements analysis, documentation, troubleshooting, and communication skills, Salesforce Administrator certification, Nonprofit Cloud, Education Cloud, or NPSP experience, commitment to privacy and careful production change control

Benefits

Volunteer benefits include the opportunity to contribute to a mission-driven organization, professional growth, and the satisfaction of making a positive impact on underserved youth and young people.

Contact

Questions volunteers@ilevelup.app 107 Spring Street, 2nd Floor Seattle, WA 98104 (206) 414-8043