Remote Volunteer Donor Relations Specialist — Legacy Lounge

Responsibilities

• Send approved acknowledgments, updates, invitations, surveys, and resource communications
• Maintain accurate CRM records, preferences, consent, interests, tasks, and contact history
• Cover virtual conversations, event participation, and follow-up with authorized staff
• Navigate donor intent, milestones, and contributions using approved practices
• Route gift, legal, tax, investment, or estate-planning questions appropriately
• Avoid assumptions about wealth, pressure, personal solicitation, or unapproved promises
• Identify recurring questions and improve stewardship resources

Qualifications

• Experience in donor relations, stewardship, customer success, philanthropy, nonprofit development, hospitality, communications, or administration
• Warm, accurate, discreet communication and reliable follow-through
• Strong CRM, email, organization, and relationship-management skills
• Ability to maintain boundaries and protect sensitive donor information
• Planned-giving knowledge is helpful but not required