Remote Senior Deployment Strategist

About Us

Sequen AI is leading the charge in building frontier ranking models for search and recommendations. Our technology specializes in shaping end-user behavior for the world’s largest consumer enterprises. We are a small, highly technical, early-stage team focused on turning recent advances in AI into production-grade systems that operate under unforgiving real-world constraints. The problems we work on are deeply open-ended, where minor optimizations in algorithmic multi-stage retrieval and model routing translate directly into millions of dollars in client revenue.

About The Role

We’re looking for a Senior Deployment Strategist to work closely with our customers as they adopt and deploy Sequen AI. This role sits at the intersection of engineering, product, and go-to-market. You’ll work directly with customers who are building with our technology—helping them translate intent into working systems, and ensuring they’re able to get meaningful, sustained value. This is not a traditional account management role. At this stage, it’s closer to a blend of technical advisor, product partner, and operator, where the quality of your judgment will matter as much as your execution.

Key Responsibilities

• High-Touch Client Strategic Partnership
• White-Glove Communication: Work closely with customers, providing first-in-class, white-glove communication.
• Understand Client Topology: Develop a deep understanding of customer goals, systems, and constraints.
• Trusted Workflow Advisory: Act as a trusted partner as they design and deploy AI-powered workflows.
• Production Stabilization: Help customers move from initial experimentation to reliable production use.
• Deep Technical Execution & Enablement
• API Integration Support: Support customers integrating with Sequen’s API systems.
• Systems Architecture Advisory: Provide guidance on system design, prompting strategies, and performance trade-offs.
• Hands-on Diagnostics: Help diagnose issues and unblock adoption in practical, hands-on ways.
• Technical Implementation: Guide technical implementation and usage across enterprise infrastructures.
• Cross-Functional Product Evolution
• Voice of the Customer: Be an advocate for the customer and translate customer needs back to the product team.
• Pattern Identification: Identify patterns across customer usage and challenges.
• Grounding Roadmaps: Communicate feedback to product and engineering teams to ensure what we build is grounded in real-world use.
• Long-Term Customer Success & Expansion
• End-to-End Ownership: Take ownership of customer outcomes and drive long-term customer success.
• Organic Growth Discovery: Identify expansion opportunities and grow Sequen's digital footprint.
• Stakeholder Management: Maintain strong relationships with both technical and business stakeholders.

Qualifications

• Experience: 7–10+ years of experience in Deployment Engineering, Technical Program Management, Solutions Engineering, Technical Account Management, or a similar role.
• API Fluency: Experience working with APIs or developer-facing platforms.
• Systems Core: Strong technical foundation with a clear understanding of system architecture and integrations.
• Data Literacy: Ability to articulate analytics concepts like A/B testing.
• Stakeholder Engagement: Proven ability to engage and build trust with both low-level engineers and business executives.
• Adoption Track Record: Demonstrated track record of driving software adoption, usage, and measurable customer success.
• Cross-Functional Nature: Experience working cross-functionally with product, engineering, and go-to-market teams.

Preferred Skills

• Domain Expertise: Experience working with AI/ML systems, Large Language Models (LLMs), or large-scale data platforms.
• Industry Vertical Coverage: Exposure to consumer-facing integrations, particularly within retail, travel, or media/entertainment sectors.
• Startup Mindset: Proven track record in fast-growing startups or early-stage, fast-moving environments.
• Cloud Infrastructure: Familiarity with modern cloud platforms such as AWS, GCP, or Azure.

What We Value

• Rigorous Systems & Scientific Thinking: You balance algorithmic complexity with microsecond runtime latency constraints. You choose the right mathematical model for the client's current data maturity, prioritizing real-world conversion metrics over theoretical vanity scores.
• Uncompromising Ownership: You treat production stability and client performance as a personal reflection of code quality, taking pride in driving use cases end-to-end from feature engineering to live inference scoring.
• Pragmatic Speed: You possess the startup velocity to design, deploy, and validate robust revenue-generating prototypes quickly without accumulating