Senior Deployment Strategist

About the role

We are looking for a Sr Deployment Strategist to join our team. This role is a unique opportunity to be a part of the early Rec team and help define the operations, business strategy, and culture of the organization. You will work closely with best-in-class operations, sales, product, and engineering leaders across the company.

Responsibilities

• Manage everything it takes to make our largest and most complex enterprise-size city partners a success.
  • Join sales pursuits for enterprise clients as our implementation and product expert.
  • Led implementations.
  • Manage relationships with senior city officials.
• Act as a voice internally within the company advocating for the product and operational needs of our largest and most complex customers.
• Own the customer relationship with cities, serving as a trusted advisor and partner to executive and senior leadership across various functions.
• Build the customer success processes and playbook. Set the standard for an excellent customer experience and build the playbooks and processes to support this experience for your customers.
• Synthesize, prioritize, and share learnings cross-functionally to shape product and business decisions. Work closely with cross-functional partners, especially product and sales, to distill learnings from your experience with cities, clearly synthesize and prioritize those learnings, and work with internal stakeholders to translate them into targeted improvements. Directly shape the product development and sales targeting processes.

Qualifications

• 7+ years working in Customer Success at a tech company or startup, at a top consulting firm or finance firm, or a combination of both.
• 2+ years experience managing clients at the enterprise level. Either large corporate or government clients.
• You have strong client-services experience. You’re cool under pressure in front of senior client stakeholders and know how to manage key relationships.
• You are a strong communicator. You can crisply communicate actionable data-driven insights and pitch tailored solutions to solve customers’ problems.
• You are a strategic problem solver. You can break down ambiguous problems and apply a first principles approach to solving them.
• You have exceptional project management skills. You can juggle multiple complex projects in flight and can reprioritize quickly.
• You have an entrepreneurial spirit and a high degree of drive, energy, and passion for creating and managing world-class operational processes.
• You are scrappy and resourceful. When something needs to get done, you always find a way to make it happen.

Who You Are

• A voracious learner that wants exposure to all aspects of our B2B SaaS business.
• Able to break down ambiguous problems and apply a first principles approach to solving them.
• Strong client-services experience. Cool under pressure in front of senior client stakeholders and know how to manage key relationships.
• Able to crisply communicate actionable data-driven insights and pitch tailored solutions to solve customers’ problems.
• Exceptional project management skills. Juggle multiple complex projects in flight and can reprioritize quickly.
• An entrepreneurial spirit and a high degree of drive, energy, and passion for creating and managing world-class operational processes.
• Scrapiness and resourcefulness. Find a way to make things happen when needed.

Pay & Benefits

• Compensation: $170,000–$190,000 base + meaningful equity (final offer will be based on your background, experience and skillset)
• Benefits: Flexible PTO, top-tier health/dental/vision, and a 401(k) plan to support your future.
• Work location: San Francisco — in-office most days at our FiDi SF office.