Senior Deployment Strategist

About the role

Axle is the AI-native clearinghouse for insurance. Our infrastructure and AI agents automate complex insurance workflows between carriers and third parties including verification, monitoring, and policy updates. We've helped Fortune 500 businesses like Rocket Mortgage, Avis, and Experian speed up shared workflows with carriers by 20x while eliminating paper and phone calls. Axle’s Deployment Strategists own enterprise client engagements and deployments. As a Senior Deployment Strategist, you’ll be a strategic client partner responsible for helping our enterprise clients successfully deploy our clearinghouse, convert pilot engagements into long-term contracts, and drive expansion into deeper and broader deployments.

Responsibilities

• Work with enterprise clients to understand their business objectives, design the pilot or initial deployment around them, and partner with Technical Account Managers and Product Managers to ensure successful launch and rapid time-to-value.
• Define what must be true to convert a pilot into a full long-term contract or achieve full share of business for the initial use case. Own the outcome - work with client leadership to hit those milestones and close the conversion.
• Partner with client leadership and Axle's Product Managers to identify additional initiatives and use cases for deploying Axle agents. Prioritize expansion opportunities, build business cases, and reduce time-to-value for each new deployment.
• Build deep relationships with clients across their organization. From technical team members writing the code to the Presidents and CEO’s of their business. Build real, fulfilling relationships.
• Run executive steering and QBRs: drive regular cadence with client senior leadership - align on objectives, review deployment progress against success metrics, surface risks early with options, and ensure rapid decision-making.
• Codify the playbook: build reusable deployment and growth accelerators - implementation frameworks, onboarding templates, stakeholder communication plans - that improve speed and quality as we scale across new clients.

Requirements

5+ years of experience in fast-paced client-facing strategic roles: strategy consulting, investment banking, Chief of Staff, founding experience, and product or business operations

Expert at building client relationships at all levels - from day-to-day operators to C-suite - and driving outcomes from point A to point B across complex enterprise organizations

Ability to parachute into a new client and get up to speed quickly on their product, business model, and technology stack - then translate that understanding into a deployment strategy

Experience leading complex enterprise implementations or deployments - managing cross-functional stakeholders, timelines, and deliverables to drive projects to successful completion

Excellent communication skills with the ability to translate complex technical concepts for diverse audiences - from engineering teams to business leadership

Strong strategic instincts - you can identify expansion opportunities within accounts, build business cases, and prioritize where to focus for maximum impact

Comfortable with technical concepts - solid understanding of APIs, integrations, and modern software architectures (you don't need to code, but you need to speak the language)

Self-motivated, adaptable, and thrives in a fast-paced startup environment where you'll wear many hats and build the plane while flying it

The best Deployment Strategists have the highest raw horsepower - they’re intensely curious, thrive in ambiguity, enjoy teaching themselves new things, and crave ownership

Qualifications

Experience building or scaling a post-sales, solutions, or deployment function - you've defined processes, built playbooks, and laid operational foundations for a growing team

Experience in insurance, insurtech, or adjacent financial services industries - you understand the ecosystem, the players, and the pain points

Experience managing pilot-to-contract conversions or land-and-expand motions within large enterprise accounts

Background in API-first or infrastructure companies where deployment complexity and integration depth are key to customer success

Ability to write code or build their own tools