Remote Sales Engineer (MSP)

Job Summary

FusionTek is a fast-growing Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Since 2007, we've been a tight-knit team of smart, friendly professionals delivering exceptional IT infrastructure management to small- and mid-sized businesses.

About the Role

We're seeking an enthusiastic and knowledgeable Sales Engineer to join our team. This role bridges the gap between client needs and our technical solutions, guiding clients through complex technology decisions and translating their requirements into clear, actionable project plans for our Projects team.

Responsibilities

• Lead discovery conversations with clients to understand their business challenges, technical requirements, and desired outcomes.
• Assess and document clients' existing infrastructure, applications, and operational workflows to identify gaps and opportunities for improvement.
• Design tailored, scalable, and cost-effective managed services solutions that align with client needs and long-term goals.
• Develop and deliver compelling solution proposals that clearly communicate value, technical strategy, and expected benefits.
• Collaborate closely with Sales, Project Management, and Support teams to ensure proposed solutions are feasible and aligned with FusionTek’s capabilities.
• Stay current on emerging technologies and consult with internal teams to enhance our service offerings and maintain a competitive edge.
• Educate internal teams on new solutions, sales strategies, deployment methods, and how these offerings integrate into our existing service portfolio.

Requirements

• Education: High School Diploma required; Bachelor’s Degree in an IT-related field preferred
• Technical Skills: 5+ years of technical support experience in an MSP environment REQUIRED; 2–3 years of Sales Engineer experience, or equivalent solutions-focused technical role
• Knowledge: Strong knowledge of desktop and server operating systems, deep understanding of networking concepts and design, extensive experience designing cloud solutions, familiarity with ITIL frameworks and service management best practices, experience with RMM tools (Datto RMM is a plus), experience with Autotask PSA is a plus, Microsoft 365 Certified: Administrator Expert (MS-102) is a plus, Microsoft Certified: Azure Solutions Architect Expert (AZ-305) is a plus
• Other Skills & Abilities: Able to work independently and collaboratively within a team, exceptional written and verbal communication skills, self-motivated, proactive, and a strong advocate for client success

Benefits

• Competitive salary: $110,000 – $125,000 per year
• Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics
• Comprehensive coverage: Medical, Dental and Vision coverage
• 401(k) plan with 4% company matching and immediate vesting
• Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
• Educational reimbursement for certification tests and access to company-supplied training resources
• Team culture: Fun events and opportunities to connect with colleagues