REMOTE - Representative, Human Resources

Our values start with our people. Join a team that values you at Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

About the role

The General Purpose Human Resource Representative serves as a point of contact for HR Services, Talent Acquisition coordination, and the primary contact to evaluate criminal convictions in the background check process, providing hiring recommendations to the appropriate hiring manager. This role supports Ross Stores Inc.'s background check screening process, researching and executing quality evaluations and resolutions of "needs review" background checks in compliance with applicable laws and company procedures.

The HR Services Representative handles calls from store management, field leaders, corporate, and distribution centers on matters including recruiting and onboarding support, HR policies and procedures, and guidance on basic policies. The role involves collecting and disseminating information through a case management system, escalating critical matters, and facilitating timely communication.

This position may be performed remotely anywhere within the United States except Colorado and New York City.

Responsibilities

• Monitors various HR inboxes and responds to inquiries, escalating to the appropriate workgroup as needed.
• Provides support for internal staffing and human resources systems, from requisition creation to final offer processes, including posting jobs, coordinating interviews, and administering temporary staffing programs and the Associate Referral Award program.
• Coordinates new hire onboarding processes such as background checks and relocation.
• Handles a large volume of incoming calls from associates at all levels, addressing routine inquiries about payroll, benefits, leave of absence, HR system navigation, and policies.
• Collects and disseminates information to designated workgroups, interpreting situations, determining resolutions or escalations, and communicating outcomes to callers.
• Logs all inquiries into the case management system, recording call history and outcomes.
• Partners on critical or high-risk cases to ensure quick and timely responses.
• Tracks and reports on workload and customer service requests.
• Performs all aspects of background screening adjudications for all business units, including:
  • Validating applicant and associate credentials.
  • Performing individualized assessments in compliance with legal guidance to evaluate candidate suitability for hire or promotion.
  • Researching candidate qualifications/eligibility by contacting applicants, educational institutions, courts, and other third parties.
  • Determining whether the background check should be passed or failed.
  • Partnering with and advising clients on background screening outcomes.
• Works directly with the background check vendor to track adjudication status, log final resolutions, and ensure service level agreements and vendor performance metrics are met.
• Acts as a liaison between the legal department, HR, and the background check vendor to resolve issues and refine processes.
• Ensures accurate data entry of all background checks in the HR Case Management System and accurate reporting of results.
• Interfaces with managers, supervisors, and recruiters to interpret and report background check results.
• Develops solid knowledge of current background check laws; drafts customized letters and follows process flows as required.
• Performs special projects and other duties as assigned.

Requirements

• Bachelor's Degree or higher preferred.
• 1-3 years of administrative experience.
• Proficiency in MS Office, including Word and Excel.
• Ability to communicate clearly and effectively (verbal and written) with organizational awareness and sensitivity.
• Strong attention to detail.
• Ability to handle confidential and sensitive information with discretion.
• Ability to meet or exceed established service level expectations.
• Ability to apply general rules to specific problems to produce answers.

Skills

• Collaboration
• Ensures Accountability and Execution
• Communicates Effectively
• Plans, Aligns, and Prioritizes
• Manages Conflict
• Demonstrates Functional and Technical Knowledge
• Leading by Example

Physical Requirements

• Ability to work in an office environment, primarily on a computer.
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files.
• Consistent timeliness and regular attendance.
• Vision requirements: Ability to see information in print and/or electronically.

Pay

The base pay range for this role is $22.69 - $32.79 per hour. The range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. Other rewards vary by position and location.