Remote Medical Support Assistant (Medical Receptionist)

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consults
• Coordinate community care services with external providers
• Track consults and ensure proper follow-up and completion
• Manage appointment workflows and scheduling metrics
• Answer inbound calls and make outbound calls to patients and providers
• Respond to patient inquiries and service-related questions
• Communicate with clinical staff on care coordination processes
• Provide professional, courteous customer service at all times
• Enter, update, and validate patient demographic and medical information
• Process consults using systems like: HSRM, CPRS, VistA, PPMS
• Maintain accurate and compliant documentation in EHR systems
• Process incoming records and ensure they are properly uploaded
• Monitor reports, referrals, and workflow queues
• Use Microsoft Office (Excel, Outlook, Teams) for communication and tracking
• Participate in team huddles and coordination activities
• Work with care coordination teams, schedulers, and providers
• Escalate system issues and process inefficiencies
• Support lead schedulers and ensure consistent workflow execution

Requirements

• Citizen of the United States of America
• High school diploma or GED
• Must live within 50 miles of the facility
• Ability to speak clearly, hear and write English
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors
• No health restrictions affecting job performance
• Basic medical terminology
• Minimum 1 year of scheduling experience
• Medical scheduling or healthcare admin (strongly aligned)
• Call center or high-volume customer service environments

Qualifications

• No sponsorship available

Skills

• Scheduling
• Customer service
• Medical terminology
• Microsoft Office

Benefits

N/A

Pay

N/A

Schedule

Mon-Fri, 7:30am-4:30pm (8hr shifts within the window)