Remote Medical Support Assistant (Medical Receptionist)

Responsibilities

• Scheduling appointments
• Coordinating Veteran care with community providers
• Communicating with internal providers regarding VA Community Care processes
• Validating and updating patient demographic information
• Processing health records into CPRS and VISTA systems
• Managing community care consults via HSRM and PPMS
• Handling phone calls and inquiries professionally
• Using Microsoft Office tools and VA systems daily
• Performing pre- and post-appointment tasks
• Supporting patient aligned care teams
• Maintaining infection control compliance (e.g., TB testing, immunizations)
• Responding to security incidents and cooperating with investigations
• Managing records per VA and federal guidelines

Qualifications

• Citizen of the United States of America
• High school diploma or GED
• Must live within 50 miles of the facility
• Ability to speak clearly, hear and write English
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors
• No health restrictions affecting job performance
• Basic medical terminology
• Minimum 6 months of customer service experience
• No sponsorship available