Remote Medical Support Assistant (Medical Receptionist)

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults
• Provide general reception support in the Release of Information (ROI) offices at various medical centers
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB
• Scan records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers
• Make outgoing and receive incoming phone calls
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems
• Review ambulance claims for eligibility and payment
• Absorb transportation for eligible patients and work with clinical teams to request appropriate mode of transportation

Qualifications

• Citizen of the United States of America
• Ability to speak clearly, hear and write English
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors
• Heavy phone and computer usage, often simultaneously
• Familiarity with medical terminology, hospital terminology and/or clinics
• Techically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures

Requirements

• Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable
• Ability to pass a required level of security clearance (NACI-level background check)

Benefits

Competitive packages are available for qualified candidates.