Remote Medical Support Assistant (Remote Medical Receptionist)

Responsibilities

• Manage appointment scheduling for clinics/units and maintain calendars
• Process consult intake, schedule appointments, and manage electronic waitlists
• Review daily consults, recall lists, and communications for accuracy
• Adjust appointments, locations, and providers to maintain clinic access and coverage
• Serve as first point of contact for patients, families, and staff
• Answer phones, respond to inquiries, and resolve concerns
• Handle complaints and initiate resolution within required timelines (24–72 hours)
• Collaborate with interdisciplinary healthcare teams (VA and community providers)
• Support community care scheduling workflows and escalation processes
• Aid patients in navigating care and making informed decisions
• Input and maintain patient data in CPRS/EHR systems
• Verify and update demographic and insurance information
• Perform receptionist and clerical duties (messages, records, materials)
• Support revenue processes by identifying insurance coverage
• Maintain patient safety by verifying identity using required protocols

Requirements

• High School diploma or GED equivalent
• Proficiency in written and spoken English
• Minimum typing speed of 50 words per minute
• Basic computer proficiency, including Microsoft Office applications
• Basic knowledge of medical terminology
• Minimum 6 months of customer service experience in a medical or healthcare setting
• Ability to work remotely and independently in a professional setting
• Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential
• No physical or health restrictions that would interfere with job performance
• Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment
• U.S. citizenship required

Qualifications

• Ability to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Ability to lift up to 50 lbs from floor to waist
• Ability to lift up to 20 lbs
• Ability to carry up to 40 lbs a reasonable distance
• Ability to push/pull with 30 lbs of force