Medical Support Assistant (Medical Receptionist)

About the role

CVP is recruiting Medical Support Assistants (MSA) to support the Space Center Telehealth Clinic at 565 Space Center Drive, Suite 130, Colorado Springs, CO 80915. Clinic hours are Monday - Friday, 8:00 am - 4:30 pm, excluding federal holidays. Must reside within 50 miles of the location.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and/or consults;
• Enter no-show information;
• Prepare for clinic visits;
• Monitor appointments and consults;
• Provide general reception support in the Release of Information (ROI) offices at various medical centers;
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB;
• Scan records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers;
• Make outgoing and receive incoming phone calls;
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems;
• Review ambulance claims for eligibility and payment;
• Absorb and assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Requirements

• Ability to pass a required level of security clearance (US Citizenship Required).
• Utilize computer programs appropriately, usually involving spreadsheets, word processing.
• Ability to type 50 wpm with minimum errors (Typing test required).
• High School education or GED equivalent.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Minimum six (6) months of customer service experience.

Qualifications

• All candidates must be able to Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Lift up to 50 lbs from floor to waist.
• Lift up to 20 lbs.
• Carry up to 40 lbs a reasonable distance.
• Push/pull with 30 lbs of force.

Skills

• Computer proficiency (spreadsheets, word processing).
• Customer service experience.
• Medical terminology knowledge.
• Security clearance.

Benefits

• Health & Wellness (H&W) $5.09/hr (H&W will be prorated based on enrollment in the benefits offered, including automatic enrollment in employer-paid plans.)

Pay

Hourly Pay $21.47/hr

Schedule

Monday - Friday, 8:00 am - 4:30 pm, excluding federal holidays.