Medical Support Assistant (Medical Receptionist)

Responsibilities

• Schedule patient appointments and manage electronic waitlists
• Process consults, including intake, outreach, and coordination with providers
• Adjust appointment times, locations, or providers based on clinic needs
• Conduct daily reviews of consults, recall lists, and pending appointments
• Serve as the initial point of contact for patients, families, and staff
• Answer phones, respond to inquiries, and resolve concerns promptly
• Provide clear instructions and explain VA processes and procedures
• Handle complaints and work toward resolution within established timelines
• Perform receptionist duties and support clinic operations
• Maintain appointment schedules for one or more clinics/units
• Operate office equipment and manage documentation
• Deliver messages and coordinate communication across departments
• Accurately input and update patient information in VA systems (CPRS/EHRM)
• Verify and update patient demographics and insurance information
• Verify patient identity using required identifiers
• Follow HIPAA, privacy, and VA regulations
• Maintain confidentiality of patient records and sensitive information
• Work within an interdisciplinary healthcare team
• Cookordinate with VA and non-VA providers and external partners
• Support clinic operations and workload management activities

Requirements

• High School diploma or GED equivalent
• Proficiency in written and spoken English
• Minimum typing speed of 50 words per minute
• Basic computer proficiency, including Microsoft Office applications
• Basic knowledge of medical terminology
• Minimum 6 months of customer service experience
• Ability to work remotely and independently in a professional setting
• Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential
• No physical or health restrictions that would interfere with job performance
• Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment
• U.S. citizenship required

Qualifications

• All candidates must be able to:
• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force