Remote Medical Scheduling Specialist - Patient Access Center

Job Summary

The Scheduling Specialist supports scheduling functions across assigned hospitals, clinics, or centralized patient access centers. This role involves managing patient appointment scheduling, handling general patient needs, and communicating patient needs to the clinical staff through centralized call center operations.

Essential Functions

• Completes accurate patient appointment scheduling across multiple clinics.
• Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests.
• Affirms caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and routes communications to the appropriate staff via the EMR.
• Verifies patient demographics and insurance information, ensuring compliance with applicable requirements.
• Researches patient requests within the medical record, provides necessary information, and resolves inquiries effectively while maintaining patient confidentiality.
• Maintains EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively.
• Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards.
• Performs other duties as assigned.

Qualifications

• H.S. Diploma or GED required.
• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred.
• 1-3 years of experience in scheduling, operations, or healthcare administration required.
• 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations.

• Proficiency in scheduling software, EMR systems, and Microsoft Office Suite.
• Excellent verbal and written communication skills with strong customer service orientation.
• Delivers prompt, courteous, and knowledgeable support to customers.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments.
• Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols.