(REMOTE) Manager, Leave of Absence Administration, Center of Expertise

Position is remote based.

About the Role

Manages the center of expertise for leave of absence administration within the HR Service Center. Responsible for all aspects of colleague management, including hiring, mentoring, coaching, performance reviews and management, as well as merit increases. Counsels team members and provides training tools and guidance for success. Independently leads projects for the area of responsibility, such as implementation of new tools, extension of services, policy, and process improvement. Establishes timelines and deliverables, facilitates meetings with key stakeholders, provides routine and strategic updates, and ensures meeting established objectives, deadlines, and financial outcomes.

Acts as a subject matter expert for development, interpretation, and administration of relevant policies and procedures, while considering policies and procedures in other service center areas. Maintains comprehensive knowledge from all areas of expertise administered within the service center. Applies thorough understanding of Workday, Neocase, Kronos, and other tools, including their integration with other applications and the downstream impact of transactions on benefits, pay, and other areas.

Ensures procedural compliance for all colleague contacts (case creation, case resolution within service levels, etc.). Builds and maintains collaborative relationships with Total Rewards, Health Ministries, HR Operations, Legal Department, and vendors to facilitate efficient workflow administration. Provides overall management of the team's operations by leading cross-functional project teams, providing education and training, and actively marketing the department's services to Health Ministries (HM) and leaders. May undertake work requested by the Legal department on certain projects.

Upholds optimal production standards and quality of work. Evaluates case productivity reports for each team member, establishes and monitors team analytics and metrics. Utilizes presentation skills to provide project and customer service delivery updates to HR and HM leaders. Develops new processes or modifies current processes to meet business needs. Resolves and responds to inquiries from HMs regarding scope of work and SLAs. Develops and maintains positive work relationships between HMs and internal/external departments while focusing on customer excellence by building rapport and establishing trust.

Promotes and exhibits a proactive approach for continuous improvement. Develops sustainable, efficient, and effective processes within guaranteed service level agreements. Serves as the key expert in the application of laws, regulations, policies, procedures, and systems to ensure compliance and mitigate risk to Trinity Health. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Corporate Integrity Program, Code of Ethics, and other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Requirements

• Comprehensive knowledge of Human Resources, Payroll, HRIS, Time and Attendance, Benefits administration and implementation, and process integration, typically obtained through a bachelor’s degree in human resources or a related field, or an equivalent combination of education and experience.
• Five to seven years of progressively more experience in leave of absence administration, occupational health, disability management, or a related field.
• Minimum of two years of previous supervisory or team leadership experience.
• Advanced knowledge and experience in program/strategy development, trend analysis, vendor management, regulatory compliance, and policy/procedure interpretation and enforcement.
• Healthcare, multi-state/multi-site, and call center/shared services experience preferred.
• Advanced knowledge and application of benefits and leave of absence laws and regulations (e.g., FMLA, ADAAA, EEOC, HIPAA, ERISA, DOL, Section 125, Federal, State, and Local leave laws).
• Strong interpersonal, consultative, and relationship-building skills to initiate and develop productive working partnerships with all levels of management/leadership and staff, along with effective vendor interface/management experience.
• Ability to effectively facilitate teams/groups and influence people through strong leadership, communication, and negotiation skills.
• Ability to influence results, garner support, and tactfully manage complex relationships within and across the organization.
• Ability to read subtle nuances of situations and react/plan accordingly.
• Familiarity with Workday, UKG Dimensions, and Case Management systems preferred.
• Comprehensive knowledge of HRIS and processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas.
• Demonstrated decision-making skills.
• Excellent leadership, mentorship, and communication skills, including strong listening and comprehension, and excellent human relations and interpersonal skills.
• Strong analytic, problem-solving, judgment, and conflict resolution skills.
• Demonstrated written communication skills and the ability to speak and present in front of groups.
• Proven ability to manage cross-functional HR projects, set priorities, and leverage contributions of other team members to accomplish goals and deliver on-time results.
• Demonstrated skills and abilities in continuous improvement and data analytics.
• Superior attention to detail and ability to multi-task in a highly dynamic environment while managing multiple team member workloads to meet deadlines.
• Ability to adapt to a rapidly changing environment.
• Ability to effectively interact and successfully represent the department with higher-level managers, other departments, functional areas, and RHMs.
• Demonstrated proficiency in MS Office Suite; Adobe Acrobat XI STD preferred.
• Comfortable operating in a collaborative, shared leadership environment.
• Personal presence characterized by a sense of honesty, integrity, and caring, with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Physical and Mental Requirements

• Ability to set and organize own work priorities and adapt to frequent changes.
• Ability to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
• Ability to concentrate, meet deadlines, work on several projects simultaneously, and adapt to interruptions.
• Ability to travel to various Trinity Health sites up to 10%, if/as needed.
• Ability to comply with Trinity Health policies and procedures.
• Frequent communication, in person, over the phone, and via video conference, with people in all locations on product support issues; hearing is needed for extensive telephone and in-person communication.
• Operates in a typical office environment or remotely; the area is well-lit, temperature-controlled, and free from hazards with no confined spaces.
• Manual dexterity for keyboard use and ability to work ergonomically in an office environment.

Pay

Hourly pay range: $47.23 - $70.81