(REMOTE) HR Leave Specialist, Leave of Absence Administration

About the role

Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

Essential Functions

• Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
• Work Focus: Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work. Plans & organizes workflows & prioritizes customers' needs. May lead a small team; serves as a mentor. Creates & maintains procedural standards & records as appropriate for role. Develops & maintains educational programs for the team members, including new employee orientation.
• Process Focus: Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Helps to identify opportunities, develop solutions & lead the team through resolution.
• Communication: Employs effective & respectful written, verbal & nonverbal communications. Develops an environment of mutual confidence & trust through collaborative relationships. Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives. Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.
• Environment: Performs work in a caring, collaborative & safe manner that complies with regulatory standards. Maintains a safe, functional & organized workspace environment. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous role-based self-development & leadership growth. Supports the professional growth of team members. Self-monitors & initiates corrections & / or seeks assistance & / or guidance when needed.
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role

• Serves as primary contact, guides & supports colleagues, leaders throughout the life of assigned leave(s) / cases to ensure the Trinity Health System culture, policies & procedures are intact while mitigating legal & financial risks.
• Collaborate effectively with cross-functional, nationwide teams within the Trinity Health System related to the Leave of Absence program, processes & related initiatives, including project oversight as required. Educates & provides guidance to colleagues & leaders on process, procedures & communications regarding respective leaves.
• Provides subject matter expertise on the development, maintenance & modification of return-to-work strategies & any plan- or benefit-related policies, procedures & / or tools, including short- & long-term disability, FMLA, ADAAA, etc., to ensure compliance with federal, state & local laws.
• Responsible for vendor partnership & appropriate company policy oversight of leave programs supporting qualified absences due to occupational & non-occupational events.
• Participates in the development & support of aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, on budget & to specifications.
• Applies critical thinking, subject matter expertise to serve as a functional resource of business operational services, issue resolution & implementation. Ability to display sound judgement in obtaining other subject matter expert reviews and alignment on complex scenarios, including not limited to Legal, Colleague relations and Human Resources leadership.
• Conducts informational training sessions with internal customer & stakeholder groups of various sizes & backgrounds related to Leave of Absence program, procedures & initiatives.

Minimum Qualifications

• Must possess a comprehensive knowledge of Human Resources, as normally obtained through a Bachelor's degree in a field requiring analysis, three (3) years of leave of absence administration related work experience & / or an equivalent combination of education & experience.
• Must possess some knowledge of & experience with leave of absence administration, payroll, or related field.
• Experience working in multiple software / computer systems, such as UKG, Kronos, Workday, Microsoft Teams, Microsoft Office (Word, Excel, PowerPoint) & comfortable learning new systems as needed.

Additional Qualifications (nice to have)

• Certifications related to Absence Management & / or Human Resources.
• Presentations of data-driven reports.

Physical & Mental Requirements & Working Conditions

Direct Healthcare Services / Indirect Healthcare / Support Services:

• Occasional: Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Exposure to or subject to noise, infectious waste, diseases & conditions. Exposure to interruptions, shifting priorities & stressful situations. Ability to provide assistance in the event of an emergency.
• Frequent: Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Perform manual dexterity activities & / or grasping / handling. Use a computer / other technology. Sit with the ability to vary / adjust physical position or activity. Maintain a safe working environment & use available personal protective equipment (PPE).
• Continuous: Comply with Trinity Health's Code of Conduct, policies, procedures & guidelines.

Direct Healthcare Services:

• Continuous: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Lift a maximum of 30 pounds unassisted. Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).

Indirect Healthcare / Support Services:

• Occasional: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Lift a maximum of 30 pounds unassisted. Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Encounter a clinical / patient facing / hands on interactive work environment. Work outdoors with variable external environmental conditions.
• Continuous: Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)