HR Specialist - Leave Analyst (Remote)

Type: Temporary – 3 months

Overview

Responsible for the administration of leave of absence and disability programs. Serve as first point of contact for leave of absence requests and application process. Act as a liaison between employees and disability vendors. Assist employees with disability questions, issues, and complaints. Resolve moderately complex to difficult issues with minimal guidance. This position requires a high level of confidentiality, excellent communication and organizational skills, along with the ability to multi-task.

Responsibilities

• Administer leave programs in compliance with federal, state, and local regulations, including FMLA, Disability, ADA/ADAAA, USERRA, and applicable paid leave laws.
• Collaborate with HR, Employee Relations, managers, and employees in the interactive process to support reasonable accommodation requests and return-to-work planning.
• Oversee the return-to-work process and coordinate with manager, talent leader, and employee relation functions.
• Generate and distribute reports to functional areas relating to leave of absence.
• Conduct HR operational transactions in the HR systems and applications that support disability cases.
• Resolve employee questions and issues in a timely manner.
• Project manage prompt and complete resolution of technical challenges, collaborating with other teams to get the job done effectively and efficiently.
• Serve as an informational resource for leave and disability.
• Partner with leave and disability vendors to monitor claim activity, resolve escalations, ensure adherence to service level agreements, and provide a positive employee experience.
• Proactively identify policy and process improvement opportunities to deliver enhanced customer services to the organization.
• Back up other HR Central team members, as needed.
• Perform additional HR tasks and/or special projects, as assigned.
• Manage an assigned caseload of leave and disability cases from intake through return-to-work, ensuring timely administration and regulatory compliance.

Requirements

• Associate’s degree in human resources or related field.
• Minimum one year of LOA administration experience.
• Minimum three years of customer service experience.
• Working knowledge of federal and state leave laws.
• Experience with HRIS platforms such as Workday preferred.
• Strong foundational knowledge of HR, Benefits, and Payroll concepts and ability to learn and retain policies and business processes.
• Ability to work 8:00 am to 6:00 pm Eastern, Monday through Friday.
• Ability to learn and use technology to perform job requirements, including MS Office, Workday, CostPoint, TESS, Chat platform, and case management via Service Cloud/Salesforce.
• Strong time management, organizational, and prioritization skills.
• Excellent communication skills and customer service orientation.
• Ability to work independently and as part of a team.
• Resilience and ability to work under pressure while maintaining a positive attitude.

Pay

$25–$30 per hour

Schedule

Monday through Friday from either 8:00 AM to 5:00 PM ET or 9:00 AM to 6:00 PM ET

Benefits

• Health and welfare benefits coverage options including medical, dental, vision, and spending accounts.
• Life insurance and voluntary plans.
• Participation in a 401(k) plan.