Remote Korean-English HCSR
Proforma Health · Selma, NC · 4 days ago
Education$22.65/hrFull-time
Role Overview
Key Responsibilities
- Answer incoming customer calls and engage thoughtfully to understand needs
- Research across multiple systems to resolve questions
- Provide clear, accurate healthcare navigation information
- Manage high interaction volume maintaining professionalism and quality
Qualifications & Skills
- Minimum 6 months customer service experience
- Bilingual in English and Korean
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness
- Comfort with computer systems and Windows applications
- Distracted-free home workspace with high-speed wired internet (min 25 Mbps)
Additional Information
- Supports professional growth through instructor-led online training, coaching, and free courses.
- Offers a base hourly wage starting at $22.65, with benefits like PTO, health incentives, and tuition reimbursement.
- Contributes to an inclusive, diverse culture focused on delivering human-centered customer experiences.