Remote Cambodian-English HCSR

Responsibilities

• Handling incoming customer communications and resolving complex or escalated issues with professionalism and compassion
• Providing product information, conducting research, and offering solutions to ensure customer satisfaction
• Upselling products or services to existing customers when appropriate

Qualifications And Skills

• Active Property and Casualty License
• Minimum 6 months of customer service experience
• Strong product knowledge, integrity, and privacy awareness
• Computer proficiency and high-speed internet (>25 Mbps)
• Use of wired headset preferred; compatible smartphone or device for login

What To Expect

• Ongoing paid education, professional development, and access to training and coaching
• Inclusive, community-oriented culture with opportunities for growth
• Base pay of $20.50/hour plus performance bonuses and benefits such as PTO, tuition reimbursement, and health incentives

Additional Details

• Engaging, instructor-led online training with webcam participation
• Supportive environment emphasizing caring and connection
• Reporting to a Team Lead and contributing to team success
• Part of a diverse, global organization committed to delivering human-centric customer experiences