Remote Healthcare Call Center Representative

About the role

We are seeking compassionate and customer-focused Medicare Customer Service Representatives to support members during the busy Open Enrollment season. In this role, you will serve as a trusted resource for Medicare beneficiaries, helping them understand their healthcare benefits, navigate coverage questions, and access the services they need. The ideal candidate is patient, empathetic, and experienced in delivering exceptional customer service in a call center environment.

Responsibilities

• Handle inbound calls from Medicare members, providing accurate information regarding benefits, coverage, and plan services.
• Aid members in understanding Medicare and Medicaid-related programs and available healthcare resources.
• Answer questions, resolve concerns, and provide guidance in a professional and empathetic manner.
• Document member interactions accurately in internal systems.
• Research and resolve member inquiries while adhering to quality, compliance, and service standards.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain a high level of customer satisfaction while managing daily call volume.
• Stay current on plan benefits, policies, and healthcare regulations.

Qualifications

• Minimum 2 years of call center experience.
• Strong customer service and communication skills.
• Ability to demonstrate empathy and patience when supporting members.
• Experience handling high-volume call environments.
• High School Diploma or GED required.

Preferred Qualifications

• Health insurance or payor experience.
• Experience supporting Medicare members.
• Knowledge of Medicaid programs and benefits.
• Healthcare customer service.

Skills

• Medicare
• Medicaid
• Health Insurance
• Customer Service
• Call Center Operations
• Member Services
• Benefits Education
• Problem Resolution
• Active Listening
• Documentation & Data Entry

What You'll Do

Manage approximately 50–70 inbound calls per day. Support a Medicare population, requiring patience, active listening, and strong communication skills. Educate members on benefits, eligibility, coverage options, and plan-related services. Deliver a positive member experience by building trust and resolving concerns efficiently. Work in a fast-paced environment while maintaining accuracy and professionalism.

Required Qualifications

• Minimum 2 years of call center experience.
• Strong customer service and communication skills.
• Ability to demonstrate empathy and patience when supporting members.
• Experience handling high-volume call environments.
• High School Diploma or GED required.

Key Skills

• Medicare
• Medicaid
• Health Insurance
• Customer Service
• Call Center Operations
• Member Services
• Benefits Education
• Problem Resolution
• Active Listening
• Documentation & Data Entry

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.