Remote Healthcare Call Center Representative

About The Role

We are seeking experienced Customer Service Representatives to support a healthcare services organization during a busy enrollment period. In this fully remote role, you will assist health plan members by answering benefit-related questions, providing guidance on coverage, and delivering exceptional customer service. This position is ideal for candidates who are empathetic, patient, and experienced in handling high-volume inbound calls.

Key Responsibilities

• Handle inbound calls from Medicare members regarding benefits, coverage, and general inquiries.
• Provide accurate information and educate members on available healthcare benefits.
• Deliver compassionate and professional customer service to an elderly population.
• Document customer interactions and maintain accurate records.
• Navigate multiple systems while resolving member concerns efficiently.
• Meet quality, productivity, and compliance standards.

Qualifications

• Minimum of 2 years of call center experience
• High School Diploma or GED
• Strong communication and customer service skills
• Ability to handle a high volume of inbound calls

Preferred

• Health insurance payer experience
• Medicare experience
• Medicaid experience

Work Environment

This is a fully remote position. Typical call volume ranges from 50-70 inbound calls per day. Monday-Friday schedule with no weekends required. Candidates must reside in one of the following states: Arkansas, Arizona, Florida, Georgia, Iowa, Illinois, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma, South Dakota, Tennessee, Virginia, or Wisconsin.

Benefits

• Medical, Dental, and Vision Insurance
• Critical Illness, Accident, and Hospital Coverage
• 401(k) Retirement Plan
• Life Insurance
• Short-Term and Long-Term Disability
• Health Savings Account (HSA)
• Transportation Benefits
• Employee Assistance Program (EAP)
• Paid Time Off where applicable

Why Apply?

This is an excellent opportunity to join a leading healthcare organization during a critical enrollment period while working from the comfort of your home. If you have call center experience and a passion for helping others, we'd love to hear from you.