Remote Healthcare Call Center Representative
About the Role
The Remote Healthcare Call Center Representative supports patients and customers through telehealth-related calls and email inquiries. This role assists with healthcare services, insurance, billing, prescriptions, scheduling, and technical issues. By providing accurate information and timely problem resolution, the position contributes to efficient healthcare access and positive patient experiences.
Responsibilities
- Handle inbound telehealth calls and email inquiries related to insurance, benefits, billing, prescriptions, and technical support.
- Manage a steady volume of customer interactions while navigating multiple systems.
- Assist patients with scheduling virtual healthcare consultations.
- Provide technical assistance with telehealth enrollment, scheduling, account access, and visit connectivity.
- Investigate and appropriately escalate billing and insurance issues.
- Guide patients through self-service options for visit history, prescriptions, and medical records.
- Collect patient feedback regarding service quality and system usability.
Requirements
- High school diploma, GED, or college degree.
- Successful completion of a customer service assessment and computer-based typing test.
- Ability to complete mandatory paid training with full attendance.
- Ability to navigate multiple systems and multitask effectively.
- Strong communication and problem-solving skills.
- Availability to work flexible hours, including weekends.
- Successful completion of a background check.
- Reliable high-speed internet meeting required bandwidth specifications, with the ability to use a wired Ethernet connection.
- Quiet, distraction-free workspace suitable for remote customer service.
Pay
Pay rate of $16.50 per hour.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off accrued after 180 days
- Fully remote work
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.