(Remote) Consultant HR System Optimization HRSS

About the Role

Serve as an advisor and liaison to implement strategy and support operations, projects, programs, and service delivery outcomes. Responsible for the planning, implementation, coordination, and evaluation of programs and strategic initiatives. Works cooperatively with various organizational levels to understand business needs and the interrelationship of issues impacting the implementation and delivery of business operations and services. Provides knowledge and expertise in programs and workstreams.

In addition to Workday Help and Journeys configuration, this role also plays a vital role as a citizen developer for UiPath and Power Automate.

Responsibilities

• Provides consultative support to Trinity Health functional area leadership in the implementation of strategy, operational services, and other initiatives. Proactively consults and engages operationally on development and implementation of programs and strategies.
• Provides business context to ensure consistency with decision support, communication, business administration, and the development and use of business tools.
• Provides leadership, direction, and oversight of workstreams. Responsible for the development, implementation, and management of processes, policies, and procedures. Ensures processes, policies, and procedures are communicated, implemented, and aligned.
• Serves as a technical resource for business operational services, issue resolution, and implementation of recommended actions. Facilitates and develops processes and tools.
• Manages and implements small to medium-scale projects, programs, and initiatives. Develops and manages aligned production, communications, service delivery plans, and workflows to ensure successful implementation and on-time, within-budget delivery.
• Conducts informational training sessions with groups of various sizes and backgrounds.
• Researches and compiles information to support ad-hoc operational projects and initiatives. Synthesizes and analyzes data, providing detailed summaries including graphical presentations to illustrate trends and recommend practical solutions.
• Leverages program and operational data to define and demonstrate progress, ROI, and impacts. Develops and monitors data analysis and reporting systems and communication tools.
• Delivers hands-on configuration, administration, and ongoing support for Workday modules including Workday Help and Workday Journeys, ensuring optimal functionality and alignment with organizational needs.
• Investigates, troubleshoots, and resolves system access and technical issues by partnering with Technology and Information Services (TIS) and external Workday support teams or vendors.
• Develops, maintains, and executes comprehensive testing scenarios to validate system functionality during new implementations, feature releases, and routine updates.
• Develops clear visualizations and demonstrations to illustrate technical outcomes and support informed decision-making. Assists in change management efforts related to system rollouts and upgrades.
• Supports or represents the department on technology-related projects, serving as a subject matter expert and operational voice.
• Maintains a centralized log of outstanding technical issues and collaborates with TIS, implementation partners, and vendors to track and resolve them.
• Contributes to the development and refinement of the HR Shared Services technology roadmap. Monitors trends, user needs, and system performance to recommend enhancements and future investments.
• Collaborates cross-functionally with internal teams (e.g., process owners, HR leadership, TIS) and external implementation partners to ensure alignment and delivery of technology solutions.
• Participates in design discussions, planning sessions, and testing cycles with implementation partners, advocating for operational needs and usability.

Requirements

• Bachelor’s degree in Information Technology, HRIS Systems, Human Resources, Project Management, or a related field, or equivalent combination of education and experience.
• 5-7 years of experience supporting HR systems or enterprise technology in a shared services or complex organizational environment.
• Experience owning end-to-end design processes, anticipating interdependencies, and coordinating and meeting deliverable timelines.
• Ability to consult and collaborate with all levels of an organization to develop solutions to achieve desired outcomes.
• Experience with system configuration, testing, and troubleshooting, preferably in platforms such as Workday (e.g., Workday Help, Journeys) or similar.
• Experience participating in or supporting technology projects, including issue tracking and stakeholder coordination.

Additional Qualifications

• Workday Certification.

Skills

• Project management for small to medium-scale initiatives.
• Data management and analysis, including synthesis and graphical presentation of trends.
• System configuration, testing, and troubleshooting in Workday or similar platforms.
• Stakeholder engagement and partnership management across internal and external teams.
• Technology enablement and visualization to support decision-making.

Physical & Mental Requirements

• Occasional exposure to unpleasant conditions (sight, touch, sound, smell), fumes, odors, dusts, mists, gases, biohazards, and hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects).
• Occasional exposure to noise, infectious waste, diseases, and conditions.
• Occasional exposure to interruptions, shifting priorities, and stressful situations.
• Frequent ability to follow tasks through to completion, understand complex ideas, remember multiple tasks, and work on concurrent tasks.
• Frequent ability to read small print, hear sounds and voice patterns, and give/receive instructions with some background noise.
• Frequent manual dexterity activities, grasping, handling, climbing, kneeling, crouching, and operating foot controls.
• Occasional use of a computer or other technology.
• Frequent sitting with the ability to vary physical position or activity.
• Continuous maintenance of a safe working environment and use of personal protective equipment (PPE).
• Continuous compliance with applicable Code of Conduct, policies, procedures, and guidelines.
• Occasional ability to provide assistance in emergencies.
• Frequent standing/walking with the ability to vary physical position or activity.
• Occasional lifting of a maximum of 30 pounds unassisted.
• Occasional use of upper and lower extremities, bending, stooping, reaching, and pushing/pulling.
• Continuous work indoors under temperature-controlled and well-lit conditions, with occasional travel requirements.
• Continuous encounter with worksites (e.g., patient homes) or travel to worksites with variable internal and external environmental conditions.