Remote Call Center Sales Representative

About the role

MCI is a fast-growing tech-enabled business services company with a strong call center presence and operations spanning multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries including healthcare, retail, government, education, telecom, technology, e-commerce, and finance. Our contact centers utilize both on-site and remote agents to enhance customer journeys, drive scalability, and reduce costs.

Responsibilities

• Make outbound calls to prospective customers and follow up on leads.
• Present and sell company products and services to new and existing customers.
• Achieve daily, weekly, and monthly sales targets.
• Maintain a high level of product knowledge to effectively address customer needs.
• Record all sales activities and customer interactions in the CRM system.
• Provide feedback to management on customer trends and market conditions.

Requirements

• Must be 18 years or older.
• High School Diploma/GED.
• 1-2 years of sales experience, preferably in a call center or remote setting.
• Strong persuasive and negotiation skills.
• Self-motivated with a results-oriented mindset.
• Excellent communication and interpersonal abilities.

Qualifications

• All positive, and driven applicants are encouraged to apply.

Skills

• Outbound calling skills.
• Sales presentation and negotiation.
• Product knowledge.
• CRM system proficiency.
• Customer interaction recording.
• Feedback provision.

Benefits

MCI provides a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off.
• Incentives & Rewards.
• Health Benefits.
• Retirement Savings.
• Disability Insurance.
• Life Insurance.
• Career Growth Opportunities.
• Paid Training.
• Fun, Engaging Work Environment.
• Casual Dress Code.

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.