Remote Call Center Sales Representative

About the role

MCI is a fast-growing tech-enabled business services company with a strong call center presence and operations spanning multiple countries. We provide CX, BPO, and XaaS solutions across various sectors like healthcare, retail, government, education, telecom, technology, and finance. Our contact centers use advanced technologies to enhance customer experiences, drive scalability, and reduce costs. We foster a supportive environment for professionals to build meaningful careers and contribute to our global success.

Responsibilities

• Make outbound calls to prospective customers and follow up on leads.
• Present and sell company products and services to new and existing customers.
• Achieve daily, weekly, and monthly sales targets.
• Maintain a high level of product knowledge to effectively address customer needs.
• Record all sales activities and customer interactions in the CRM system.
• Provide feedback to management on customer trends and market conditions.

Requirements

• Must be 18 years or older.
• High School Diploma/GED.
• 1-2 years of sales experience, preferably in a call center or remote setting.
• Strong persuasive and negotiation skills.
• Self-motivated with a results-oriented mindset.
• Excellent communication and interpersonal abilities.

Qualifications

• All positive, and driven applicants are encouraged to apply.

Skills

• Outbound calling skills.
• Sales presentation and negotiation.
• Product knowledge and customer interaction.
• CRM system proficiency.
• Feedback provision and market analysis.

Benefits

MCI offers a variety of benefits and incentives to support and reward our team members, including health benefits, retirement savings, disability insurance, life insurance, and paid training. We also provide a casual dress code and flexible work arrangements to ensure a healthy work-life balance.

Pay

Starting compensation is based on experience, and we offer a competitive compensation package.

Schedule

The role operates in a professional office environment with occasional travel to MCI locations. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Incentives and rewards.
• Disability insurance.
• Life insurance.
• Retirement savings programs.
• Career growth opportunities.
• Training and development.
• Casual dress code.

Equal Opportunity Employer

MCI is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities. We value diversity and inclusion and strive to create a workplace where every employee feels valued and respected.