Remote Call Center Sales Representative

About the role

MCI is a fast-growing tech-enabled business services company with a strong call center presence and operations spanning multiple countries. We provide CX, BPO, and XaaS cloud technology solutions across various industries like healthcare, retail, government, education, telecom, technology e-commerce, and finance. Our contact centers utilize both on-site and remote agents to enhance customer journeys, drive scalability, and reduce costs. We foster an environment for meaningful career growth and continuous learning.

Responsibilities

• Make outbound calls to prospective customers and follow up on leads.
• Present and sell company products and services to new and existing customers.
• Achieve daily, weekly, and monthly sales targets.
• Maintain a high level of product knowledge to effectively address customer needs.
• Record all sales activities and customer interactions in the CRM system.
• Provide feedback to management on customer trends and market conditions.

Requirements

• Must be 18 years or older.
• High School Diploma/GED.
• 1-2 years of sales experience, preferably in a call center or remote setting.
• Strong persuasive and negotiation skills.
• Self-motivated with a results-oriented mindset.
• Excellent communication and interpersonal abilities.

Qualifications

• All positive, and driven applicants are encouraged to apply.

Skills

• Outbound calling skills.
• Product knowledge.
• Sales techniques.
• CRM proficiency.
• Customer interaction management.

Benefits

MCI offers a variety of benefits and incentives to support and reward our team members, including health benefits, incentives, and career growth opportunities.

Pay

Starting compensation is based on experience, and we offer a competitive compensation package.

Schedule

The role operates in a professional office environment with occasional travel to client sites.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Incentives and rewards.
• Retirement savings programs.
• Disability insurance.
• Life insurance.
• Accident and critical illness insurance.

Equal Opportunity Employer

MCI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.