Remote Call Center Sales Representative

About the role

MCI is a fast-growing tech-enabled business services company with a strong call center presence and operations spanning multiple countries. We deliver Customer Experience, Business Process Outsourcing, and Anything-as-a-Service solutions across various industries including healthcare, retail, government, education, telecom, technology, e-commerce, and finance. Our contact centers utilize advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We foster an inclusive environment where professionals can build meaningful careers, access continuous learning, and contribute to our global success.

Responsibilities

• Make outbound calls to prospective customers and follow up on leads.
• Present and sell company products and services to new and existing customers.
• Achieve daily, weekly, and monthly sales targets.
• Maintain a high level of product knowledge to effectively address customer needs.
• Record all sales activities and customer interactions in the CRM system.
• Provide feedback to management on customer trends and market conditions.

Requirements

• Must be 18 years or older.
• High School Diploma/GED.
• 1-2 years of sales experience, preferably in a call center or remote setting.
• Strong persuasive and negotiation skills.
• Self-motivated with a results-oriented mindset.
• Excellent communication and interpersonal abilities.

Qualifications

• All positive, and driven applicants are encouraged to apply.

Skills

• Outbound calling skills.
• Product knowledge and presentation skills.
• Customer relationship management.
• CRM system proficiency.
• Market analysis and trend identification.

Benefits

MCI offers a competitive compensation and benefits package, including:

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Incentive and rewards programs.
• Retirement savings plans.
• Disability and life insurance.
• Training and career growth opportunities.

Pay

Starting compensation is based on experience.

Schedule

The role operates in a professional office environment with occasional travel to MCI locations.