Rehab Services Specialist - Full Time / Days

About the role

Centralus Health, an affiliation of Arnot Health and Cayuga Health, is a collaborative network focused on regional wellness and holistic care. The Rehab Services Specialist works within a team environment to obtain prior authorizations, complete patient registration, and schedule initial evaluations for physical, occupational, and speech therapists across all outpatient rehabilitation locations. The role requires education in anatomy and ICD‑10 coding to ensure proper reimbursement and is cross‑trained in the positions of Rehab Secretary and Outpatient Rehab Technician at six outpatient rehab sites to provide orientation, training, and clerical or clinical coverage as needed. The specialist reports directly to the System Director of Rehab Services.

Responsibilities

• Answer telephone calls professionally and courteously, return messages within 24 hours, and utilize telephone applications including call forwarding and conference calling.
• Utilize various healthcare applications for patient authorization, registration, scheduling, clinical documentation, and communication, including ReDoc, eClinicalWorks, Soarian, Quadramed, Qliq, and insurance websites.
• Obtain and verify referrals, insurance information, prior authorizations, ICD‑10 codes, and billing requirements to ensure appropriate reimbursement and reduce the risk of claim denials.
• Accurately register and schedule patients for simple and complex outpatient rehabilitation appointments across multiple locations, coordinating therapist specialties, certifications, referral priorities, and insurance guidelines.
• Communicate effectively with patients, physicians, rehabilitation staff, and insurance companies; provide appointment preparation instructions, document authorization and insurance details, follow up on referrals and missed appointments, and cross‑train on departmental responsibilities as needed.

Required Skills and Experience

• Education: High school diploma or equivalent required; hospital or rehabilitation services experience required.
• Knowledge: Working knowledge of anatomy, medical terminology, and rehabilitation services required; ICD‑10 coding knowledge strongly preferred.
• Experience: One to two years of healthcare experience, with knowledge of both the clerical and clinical aspects of rehabilitation services.
• Skills: Strong organizational, prioritization, problem‑solving, decision‑making, and attention‑to‑detail skills required; proficiency in Microsoft Office applications required.
• Additional Requirements: Ability to work effectively both independently and as part of a team; Basic Life Support (BLS) certification required within 90 days of hire.

Preferred Skills and Experience

• Demonstrates strong organizational, communication, and problem‑solving skills while managing multiple priorities, coordinating with departments and rehabilitation locations, resolving scheduling issues, maintaining confidentiality, and consistently performing work accurately and reliably.
• Maintains professional and customer‑focused behavior while supporting quality improvement initiatives, attending required meetings and training, following emergency procedures, and adapting work schedules to meet departmental and patient care needs.

Physical Requirements

• Must be able to lift at least 30 pounds independently and up to 150 pounds with assistance of another person.
• May involve appreciable physical effort or strain; occasional repetitive efforts may include lifting, pushing, and pulling.
• Exposure Category III: tasks involve no exposure to blood, body fluids, or tissues, though occasional unplanned Category I tasks may occur.

Location and Shift Requirements

Onsite at Arnot Ogden Medical Center. Full‑time, day shift.

Pay

Standard rate of $18.31–$22.05 per hour plus benefits.