REGISTRATION SPECIALIST CH, NHFH - ED/TRAUMA - FCH-M

Location: Mequon, WI (on-site at NH-Mequon Community Hospital)

FTE: 0.60 (24 standard hours per week, Shift 1 – 7:00 AM to 7:30 PM, rotating holidays, every other weekend)

About the Role

Establishes patient accounts with accurate demographic and financial information to produce a clean claim to third-party payors. Ensures all compliance forms are appropriately completed and documented on the patient’s account. Efficiently coordinates registrations of all patients. As front-line staff, you are the first impression for the hospital, so excellent customer service skills are required.

Responsibilities

• Enter and verify accurate demographic and financial data for patient accounts
• Complete and document all required compliance forms on patient accounts
• Coordinate patient registrations efficiently
• Provide excellent customer service to patients and family members

Requirements

• High school diploma or equivalent (required)
• 1–2 years of college (preferred)
• Minimum of 1 year of customer service or office experience (required)
• Knowledge of medical terminology and experience with a data entry system (preferred, typically acquired through one year in a health care environment)
• 1–2 years of customer service experience (preferred)

Skills

• Accurate data entry skills (critical)
• Strong interpersonal and customer service skills

Benefits

• Paid time off
• Career growth opportunities: Career Pathways, tuition assistance, CEU opportunities
• Academic partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan (403b)
• Medical, dental, vision, life insurance, short- and long-term disability
• Free workplace clinics
• Employee Assistance Programs
• Adoption assistance
• Healthy Contributions program
• Care@Work benefits
• Moving assistance
• Discounts on gym memberships, travel, and other work-life benefits