Patient Registration Specialist

Ensures financial clearance for admitting patients into the appropriate program or treatment. Handles self-pay and commercial insurance situations based on assignment.

Schedule

• 40 hours per week
• Hours: 9:00 AM – 7:00 PM
• 3 weekday shifts and 1 weekend shift per week

Responsibilities

• Contacts insurance companies to verify patient’s coverage and calculates patient’s out-of-pocket costs dependent on level of care patient will receive.
• Handles financial clearance for outpatient services program.
• Works closely with the Registration Supervisor so accurate information is relayed to the client.
• Ensures proper comments are entered in both systems.
• Ensures work area is orderly, neat, clean and safe and that computer equipment is properly maintained and safely stored.
• Discusses with the supervisor the inability or unwillingness of any patient or responsible party to meet the cost of treatment.
• Assists in Patient Accounts Department as may be required; substitutes for staff on vacation or during periods of illness.
• Performs collection duties to ensure prompt payment from self-pay guarantors following policies and procedures; uses check by phone, credit card, and payment plan options correctly.
• Phones self-pay guarantors to collect patient balances; documents notes in the HFM or client system describing work completed on accounts.
• Ensures all patient financial paperwork is accurate and signed upon new admission.
• Follows all policies set forth for each specific client.
• Performs duties of co-workers on vacation or during periods of illness.
• Performs other duties and responsibilities as assigned.

Requirements

• High School diploma or equivalent.
• Bachelor’s degree in a field that provides preparation for the duties of this role, or four or more years of professional-level work experience in patient accounts, preferred.
• Previous experience in a mental health or medical setting.
• SalesForce and Finthrive experience, preferred.

Skills

• Ability to function optimally in a stressful environment.
• Ability to remain calm in emotionally charged situations.