Patient Registration Specialist

Position Summary

Provides a professional atmosphere for reception, schedules appointments, answers telephone, relaying and taking messages for the FHC staff. Responsible for gathering information for the various forms of payment sources including Medicare, Medicaid, private insurance, etc. Obtains financial and family database information used in determining the patient's ability to pay.

Education

High school graduate or equivalent required.

Training and Experience

Prior experience in medical field preferred. Knowledge of but not limited to admitting/registration process, receivables management, credit and collection laws, billing forms, medical billing regulations, insurance benefit calculations, HMO/PPO contracts, third party funding resources.

Job Knowledge

• Excellent Customer Service skills along with good verbal and written communication skills required.
• General knowledge of medical business office practices.
• Must have basic clerical skills, typing, filing, and ability to communicate with the public, providers, nurses and patients.
• Ability to work with computers, electronic devices, telephones, and fax machines.
• Must possess the ability to do multiple tasks simultaneously and pay close attention to detail.
• Must be able to handle confidential situations with tact.
• Adaptability to dealing with the public, patients and hospital staff beyond giving and receiving directions or instructions.

Unusual Physical Demands and Working Conditions

• Extended periods of sitting, extensive data entry, and occasionally lifting no more than 50 lbs., such as files, paper, supplies, etc.
• Ability to maintain composure when faced with difficult/stressful situations.
• Varied work hours and rotating shifts may be required.
• Possible exposure to patients with infectious diseases.