Hospital Registration Specialist

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing network includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare, and WellSpan. Our innovative, fully accredited hospitals provide highly individualized care with a commitment to diversity, equity, and equal access for all.

About the role

The Patient Access Specialist serves as a liaison between patients, families, payers, Patient Financial Services, and other healthcare team members. This role facilitates patient tracking and billing by obtaining and verifying accurate demographic information, financially securing accounts, and collecting out-of-pocket responsibility to maximize hospital reimbursement.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA, and all other hospital and government regulations applicable to admissions and medical records.
• Provide excellent customer service by understanding and meeting customer needs and building quality relationships.
• Ensure patient safety by properly identifying and triaging patients upon arrival.
• Answer telephones professionally, record messages, and communicate with appropriate medical staff.
• Obtain and verify signatures on required forms and consents.
• Obtain, verify, and enter complete and accurate demographic information for all accounts to facilitate revenue cycle processing.
• Verify insurance benefits for all plans, confirming correct payor and plan entry into the patient accounting system.
• Obtain insurance authorizations as required by individual insurance plans.
• Maximize efficiency and accuracy of collections at the time of service in a customer service-oriented manner.
• Scan registration and clinical documentation into the system and maintain medical records.
• Coordinate patient transfers to other hospitals when necessary.
• Respond to medical record requests from patients, physicians, and hospitals.
• Maintain cash drawer, patient logs, payments received, transfers, and admissions according to policies.
• Maintain visitor and vendor logs.
• Maintain a clean working environment, including front desk, restrooms, waiting areas, and patient rooms as needed.
• Receive and forward deliveries, including mail, to appropriate departments.
• Report malfunctioning equipment or maintenance needs to the appropriate contact.
• Attend staff meetings and other company-sponsored or mandated meetings.
• Assist medical staff as needed and perform additional duties as assigned.

Requirements

• High School Diploma or GED, required.
• 2 years of patient registration and insurance verification experience in a healthcare setting, preferred.
• Emergency Department registration experience, strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
• Basic understanding of medical terminology.
• Excellent customer service skills.
• Working knowledge of MS Office (Word, Excel, Outlook), strongly preferred.
• Fluency in English (written and oral communication) required.
• Fluency in both English and Spanish is required for the El Paso market.
• For Pennsylvania candidates: Act 33 (Child Abuse History Clearance) and Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years or obtained prior to start date.

Benefits

• Flexible schedule.
• 401K match (fully vested on day 1 of eligibility).
• Paid referrals.

Schedule

PRN Days (7am-7pm).