Registration Services Analyst (Administrative Analyst/Specialist Non-Exempt)

About the Role

The Registration Services Analyst supports SDSU’s Registration Services operations by helping ensure accurate, timely, and compliant registration and student record services. This role handles complex registration and record issues, maintains the integrity of student information, coordinates undergraduate diploma processes, and supports federal Title IV reporting compliance requirements. The position is ideal for someone who enjoys problem-solving, working with data and systems, and providing responsive service in a collaborative university environment.

Responsibilities

• Support registration and student record services by processing petitions, enrollment transactions, record updates, certifications, transcripts, and other specialized requests while maintaining accuracy and confidentiality.
• Research and resolve complex registration and record issues, interpreting university, CSU, and federal policies and collaborating with campus partners when situations require additional analysis or coordination.
• Serve as a resource for students, faculty, and staff, providing clear guidance on registration procedures, enrollment requirements, student records, and time-sensitive or specialized circumstances.
• Coordinate diploma-related processes, including diploma ordering, reissues, name updates, returned diplomas, notarization requests, vendor coordination, and student inquiries.
• Coordinate Title IV engagement verification activities each term, including timelines, faculty outreach, roster monitoring, troubleshooting, and follow-up to support federal financial aid compliance.
• Analyze and validate student record and enrollment data utilizing complex reports and queries, identify discrepancies, and perform quality assurance to support accurate reporting and operational decision-making.
• Support regulatory and institutional reporting, including enrollment and degree reporting to external agencies, while monitoring changing requirements and helping ensure accurate, compliant student records.
• Contribute to continuous improvement by documenting procedures, evaluating workflows, identifying opportunities for greater efficiency, and collaborating with campus partners on effective solutions.

Why Join Us

• Make a direct impact on the student experience by helping students navigate important registration, enrollment, diploma, and academic record processes.
• Build specialized expertise in higher education operations, student information systems, data analysis, and university and federal regulations.
• Take on meaningful, analytical work that combines problem-solving, customer service, compliance, and cross-campus collaboration.
• Work with a variety of campus partners across Registration Services, Financial Aid, academic departments, colleges, and other university offices.
• Help improve essential university processes through data analysis, quality assurance, reporting, and process improvement.
• Join the SDSU community and contribute to accurate, responsive services that support student success and the university’s academic mission.

Requirements

• General knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods.
• This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
• These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Qualifications

• Strong knowledge of administrative practices, policies, and procedures, with the ability to quickly learn and apply new processes and guidelines.
• Experience organizing projects, managing multiple priorities, and completing work accurately and efficiently in a busy environment.
• Sound judgment and independent decision-making skills, with the ability to interpret policies and determine appropriate courses of action.
• Analytical skills to research information, interpret data, apply basic statistical techniques, and make accurate projections.
• Strong written and verbal communication skills, including the ability to prepare clear reports and present information effectively.
• Excellent interpersonal and customer service skills, with the ability to build collaborative relationships and serve as a trusted liaison across teams.
• Knowledge of FERPA and student privacy requirements, along with familiarity with CSU residency regulations and immigration classifications or the ability to develop expertise in these areas.
• Experience supporting students or diverse populations in a university, enrollment services, Registrar’s Office, or similar administrative setting is highly valued.

Pay

Salary is based on experience, education, and qualifications, within the department’s budget and equity guidelines. CSU Classification Salary Range: $4,799.00–$6,992.00/month; hiring salary not expected to exceed $4,799.00/month.

Benefits

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Schedule

Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The role may be eligible for a hybrid telecommuting schedule of up to 2 days per week, following an initial training period requiring on-site attendance.