Registration & Scheduling Representative I - Outpatient Orthopedics Clinic

About the role

With a commitment to revolutionizing the field of Orthopedics, our dedicated team stays at the forefront of advancements, utilizing advanced techniques to provide the highest level of expertise and personalized treatment options. Our team specializes in various areas such as spine surgery, complex fracture repair, and joint reconstruction, ensuring that each patient receives tailored care to achieve optimal musculoskeletal health.

Responsibilities

• Greets patients and families, conducts patient registration, and obtains financial reimbursement and applicable insurance information for all patients accessing service at FHP medical facilities.
• Reviews all account information to optimize collection efforts and system recording events.
• Expedites reimbursement, ensures compliance, and resolves issues as they arise to promote point of service decisions.
• Performs financial counseling when appropriate.
• Explains and obtains signatures on registration materials and legal forms, such as Consent for Healthcare Services, Financial Agreement, Advance Directive, Hospital Grievance policy.
• Performs pre-registration/registration processes, verifies insurance coverage and obtains authorizations and notifications.
• Calculates patient liability according to verification of insurance benefits, collects deposits and copayments.
• Accurately and completely documents all information into the patient records system to ensure maximum reimbursement.
• Obtains all necessary signatures and documentation requires by the patient's insurance plan.
• As assigned, conducts patient visits for bedside registration to expedite the completion of the patient registration.
• Provides financial counseling to patients and their families. Explains FHP financial policies and provides information as to available resources and avenues for alternative payment arrangements.
• Assists patients and their families in completing financial assistance paperwork when appropriate.
• Acts as a liaison between the patient, billing department, and payor to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.
• Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns.
• Works to meet the patients' needs in financial services.
• Maintains accurate production logs and records.
• Identifies opportunities to improve work processes and practices good work group dynamics.
• Provides a variety of patient services and financial services tasks. May be assigned to functions such as transporting patients, providing training for new staff, collecting and releasing patient valuables in accordance with FHP policies, posting daily deposits, or conducting other work assignments of the Patient Financial Services team.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Excellent customer service skills and knowledge as normally acquired with one (1) or more years of related work experience.
• The ability to manage multiple tasks simultaneously between heavy phone volume, multiple computer systems and frequent interruptions with minimal supervision and ability to work independently.
• Excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• The ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Qualifications

• Preferred Qualifications: Medical terminology experience is preferred. Prior experience with hospital registration and prior authorizations is preferred. Notary License And Experience Preferred. Additional related education and/or experience preferred.

Skills

• Excellent customer service skills.
• Knowledge of medical terminology.
• Prior experience with hospital registration and prior authorizations.
• Notary License and experience.

Benefits

• Compensation: $20 to $26.75 per hour wage based on experience and education.
• Shift Differential for weekends.
• Annual Increases.
• Paid Time Off.
• Medical, Vision, Dental, 401k with employer match.
• FHP Tuition Assistance, Student Loan Forgiveness.
• Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services).

Schedule

• Full-time, 40 hours per week, 5x8 hour day shifts.