Registration & Scheduler Orthopedics

Responsibilities

• Contacts/greets and communicates with customers.
• Answers telephone calls, retrieves and responds to voice mail messages.
• Directs all information to appropriate individual.
• Orients patients to the department with directions and instructions.
• Receives and transfers incoming calls.
• Generates reports and retrieves images from the PACS system.
• Affords imaging support duties such as assisting in maintaining efficient patient workflow.
• Maintains all records and ensures dissemination of such files to designated/requesting parties.
• Ensures patients are appropriately prepared for their exam.
• Transports patients when necessary, assists Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Schedules: Performs a variety of scheduling for procedures, tracks no-shows, documents in appropriate system and communicates with physician, if applicable.
• Registration: Performs a variety of registration duties, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility, completes daily data entry and scanning of patient registration information, obtains authorization from insurance companies as applicable, collects co-pays and payments required for procedures, completes and submits daily deposits and or billing as applicable.
• Completes patient chart process and maintains with appropriate information, communicates with applicable insurance carriers and hospital billing for authorization updates, ensures that appropriate chart information is forwarded to medical records as applicable.
• Views email on a daily basis and provides supervisor with appropriate information and memorandums.
• Maintains inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Required.
• Experience: 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Preferred 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience.

Education

• Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY).

License & Certifications

• Basic Cardiac Life Support (BCLS) - Certification, Preferred.