Scheduler-Registration-Medical Assistant, Orthopedics

About the role

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation. Assists with Medical Assistant duties as needed.

Responsibilities

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
• Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
• May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures.
• Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed.
• Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validate order against scheduled service.
• Greets and escorts patients to exam rooms; prepares for physician visit by obtaining initial information and vitals.
• Assists with and/or performs immunizations, medicine refills, and ECG’s.

Requirements

• High school diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.
• Physical demands: frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping; visual acuity within normal range; manual dexterity to operate keyboards, fax machines, telephones, and other business equipment; sitting and/or standing for extended periods; reading and comprehension ability.
• Work environment: high volume, fast paced; exposure to communicable disease; frequent interactions with patients, medical staff, and support staff; standard outpatient clinical environment; very high patient volume; requires considerable attention to detail, organization, multitasking; ability to understand medical insurance requirements for payment and basic knowledge of covered services; ability to provide information on demand from multiple sources; ability to work with varied personality types and education levels; very fast paced and demanding office setting.

Qualifications