Registration & Scheduling Representative I - Outpatient Internal Medicine/Senior Care Clinic

About the role

Are you passionate about making a meaningful difference in the lives of Fairbanks while working in a dynamic healthcare environment? Our Senior Care and Internal Medicine clinic is seeking a dedicated Registration & Scheduling Representative to join our team.

Responsibilities

• Greet patients promptly and professionally, ensuring a positive first impression.
• Answers inbound calls promptly, documents relevant details in phone notes, and ensures accurate and efficient communication of information to the appropriate team or individual.
• Accurately gather and input patient demographics, insurance information, and other required data into the system.
• Verify insurance eligibility, benefits, and coverage, and obtains per-authorization and pre-certifications and notifications prior to services being rendered.
• Obtains necessary signatures, consent forms, and documentation from patients.
• Receives physician orders and seeks clarification, if needed.
• Captures and processes co-pays, payments, or outstanding balances as needed.
• Addresses patient inquiries regarding registration, insurance, or billing processes.
• Collaborates with clinical staff and/or business office to ensure seamless patient flow and accurate data sharing.
• Maintains a clean and organized workspace, monitors and retrieves voicemails regularly, ensuring messages are reviewed and routed to the appropriate team for timely follow up and resolution.
• Sorts and organizes incoming documents in RightFax, ensuring they are accurately categorized and routed to the appropriate team or department.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Requires Skills Normally Acquired Over Two (2) or More Years of Related Work Experience.
• Requires excellent customer service skills and knowledge, as normally acquired with one (1) or more years of related work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and ability to work independently.
• Requires excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Qualifications

• Preferred Qualifications: Medical terminology experience is preferred. Additional related education and/or experience preferred.

Skills

• Excellent customer service skills.
• Strong organizational skills.
• The ability to prioritize tasks.
• An emphasis on delivering exceptional customer service.

Benefits

• Compensation $20 to $26.75 hourly wage based on experience and education.
• Additional Pay Shift Differential, Annual Increases, Paid Time Off.
• Benefits medical, vision, dental, 401k with employer match.
• Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness.
• Other Benefits: Onsite Gym, Wellness Programs, Discount programs.

Pay & Schedule

• Full-time, 40 hours per week, 5x8 hour day shifts.