Registration Representative

$3,000 sign-on bonus for external applicants.

About the role

Registration Representatives are often the first point of contact upon patient arrival and are required to have excellent customer service skills. This position will input patient information received in person or over the phone to update the hospital system for patient demographic, insurance, financial obligation, or appointment-related data for a variety of practice and hospital services. Our office is located at Northern Light Eastern Maine Medical Center, 489 State St, Bangor, ME, 04401.

We offer 2-3 weeks of paid training. The hours during training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted on-site.

Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file; photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards; works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• May perform other duties upon request

Requirements

• High School Diploma/GED
• 6+ months of experience in an office setting, customer service setting (over the phone OR face to face), phone support role, or call center environment
• Beginner level of proficiency with Windows applications
• Ability to work 36 hours per week
• Full flu vaccination is an essential job function of this role. Candidates located in states that mandate flu booster doses must also comply with those state requirements
• Must be 18 years of age or older

Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications

• 1+ years of registration experience in a hospital or medical setting
• Understanding of medical terminology
• Working knowledge of insurance policies and procedures and patient care settings
• Previous experience working for Northern Light Health

The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare, or a related entity in a full-time, part-time, or per diem basis ("Internal Candidates") are not eligible to receive a sign-on bonus.

Schedule

• Sunday from 8:30 AM – 9:00 PM
• 2 weekday shifts per week, in 12-hour day/overnight shifts

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Benefits

In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).