Registration Representative

$3,000 sign-on bonus for external applicants.

About the role

The Registration Representative is often the first point of contact upon patient arrival and is required to have excellent customer service skills. This position will input patient information received in person or over the phone, to update the hospital system for patient demographic, insurance, financial obligation, or appointment related data for a variety of practice and hospital services. This position is a full-time role located at Northern Light AR Gould Hospital, 140 Academy St, Presque Isle, ME 04769.

Employees are required to work any variable schedule including the flexibility to work on a mixture of days, evenings, overnights, weekends, and rotating holidays supporting our 24/7 operations. It may be necessary, given the business need, to work occasional overtime.

Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file, photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• May perform other duties upon request

Requirements

• High School Diploma/GED
• 6+ months of experience in an office setting, customer service setting (over the phone OR face to face), phone support role or call center environment
• Beginner level of proficiency with Windows applications
• Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements
• Ability to work any variable full-time schedule including the flexibility to work a mixture of days, evenings, overnights, weekends, and rotating holidays supporting our 24/7 operations based on business need
• Must be 18 years of age or older

Preferred Qualifications

• 1+ years of registration experience in a hospital or medical setting
• Previous experience working for Northern Light Health
• Understanding of medical terminology
• Working knowledge of insurance policies and procedures and patient care settings

The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis are not eligible.

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.

Benefits

In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).