Registration Representative

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally and grow spiritually by extending the healing ministry of Christ. You will be valued for your unique experiences and contribute to a purpose-minded team.

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

• Full time, Day shift
• Monday to Friday
• Shifts will rotate but will be either 7:30am–4:30pm or 9:30am–6:30pm depending on clinic needs

Responsibilities

• Proactively reviews schedules and performs eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations.
• Works error reports daily, enters accurate data, and documents all attempts to collect or obtain missing documentation; meets or exceeds accuracy standards and upfront collection goals.
• Monitors patient wait and registration times, collaborates with clinical team, implements processes, and removes barriers to delayed care.
• Acts as patient liaison and collaborates with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports, and authorization forms as required by insurance.
• Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely.
• Schedules patients according to department, insurance, and physician protocols; collects relevant clinical information to ensure accurate/timely appointments and verifies the accuracy of orders.
• Registers patients for all services, ensuring accurate patient demographics and account information; clearly explains authorizations, pre-certifications, benefit limitations, and patient financial responsibility; collects patient payments.
• Other duties as assigned.

Requirements

• High School Grad or Equivalent (Preferred)
• Field of Study or graduate of a technical school or equivalent post-secondary technical school education
• 1+ years experience with computers and EPM/EMR software (Preferred)
• ICD-9 and CPT-4 coding experience (Preferred)
• Bilingual Spanish or Portuguese (Preferred)
• Basic Life Support – CPR Cert (BLS) (Preferred)

Skills

• Ability to serve as hospital liaison for patient and family and use discretion when discussing confidential personnel/patient issues
• Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli
• Self-motivated and quick thinker
• Computer skills including Outlook, Microsoft Word, and Excel
• Professional communication in English (written and verbal)
• Proficient typing speed and Microsoft Office applications
• Multitask proficiently using multiple computer systems, applications, and technology
• Excellent customer service and satisfaction skills
• Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
• Understanding of regulatory guidelines such as CMS, HIPAA
• Basic knowledge of medical business office procedures and coding
• Detail-oriented, problem-solving skills, flexibility, and adaptability
• Ability to explain charges, payment options, and programs; collect monies due at time of service
• Consistently meet or exceed established collection goals; confidently and professionally address patient financial responsibility
• Interpret and explain insurance benefits

Pay

$15.46 - $24.73 per hour

Location

400 Celebration Place, Suite C200, Celebration, FL 34747

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.