Registration Representative

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

About the role

Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

Our office is located at 175 Fore River Parkway, Portland, ME 04102.

Responsibilities

• Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits
• Gathers necessary clinical information and processes referrals and pre-authorizes according to insurance plan requirements
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
• Trains new staff utilizing training checklists
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
• Provides Q&A day-to-day support
• Performs registration quality checks
• Conducts census audits

Requirements

• High School Diploma/GED
• 3+ years of customer service experience such as hospital, office setting, customer service setting, or phone support
• Ability to work onsite at 175 Fore River Parkway, Portland, ME 04102
• Ability to work 8 or 10-hour shifts per business need, between the hours of 7:00am - 5:00pm
• Ability to occasionally work weekends and on-call, per business need
• Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu vaccination doses must also comply with those state requirements
• Must be 18 years of age or older

Preferred Qualifications

• 1+ years of experience as a medical receptionist
• Experience with Microsoft Office products
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Ability to perform basic mathematics for financial payments
• Experience in requesting and processing financial payments
• Experience in insurance reimbursement and financial verification
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting

Skills

• Strong interpersonal, communication and customer service skills

Physical and Work Environment

• Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment.

Benefits

In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).