Registration Representative

Duties/Responsibilities

• Provides for prompt and effective internal and outgoing communication services for the Hospital staff and inpatients.
• Collections accurate information for registering inpatient admissions, emergency services and outpatients for services.
• Provide for communications through the PBX console by answering incoming calls, transferring calls, and use of the intercom system as needed.
• Acts as receptionist for the ESD and for inpatient and outpatient services.
• Initiates, transmits and contributes accurate information in a timely and confidential manner.
• Maintains the dignity and confidentiality of the patient and responds to their empathy, as well as observes the patient’s rights at all times.
• Performs other duties within the department as necessary.

Requirements

• High School diploma required.
• Previous Hospital experience preferred.
• Knowledge of insurance regulations preferred.

Customer Service/Teamwork Focus

• Cooperates well with other staff and management personnel.
• Must have flexibility in accepting varied hours and shifts according to the needs of the department.
• Balances the need to complete individual work with overall team, department, or hospital needs and goals.
• Demonstrates a commitment to meeting patients’ needs and expectations.
• Projects a professional appearance at all times.