Registration Coordinator

About the role

Tennessee Oncology is one of the nation’s largest community‑based cancer care specialists and home to a leading clinical trial network. Established in 1976 in Nashville, its mission is to provide access to high‑quality cancer care and the expertise of clinical research for all patients at convenient locations within their community. The organization is committed to advancing the science of detection and targeted treatments and making these advances available to every patient. They seek talented, highly‑motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients they serve.

Responsibilities

• Answers the telephones and greets patients in a courteous, efficient manner.
• Routes calls/messages to the appropriate discipline/department.
• Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
• Conducts patient check‑in, following policy and procedures.
• Properly tracks patients in the EHR for the next location and ensures patients are not missed.
• Obtains pre‑patient registration, demographic and insurance information and enters it appropriately into the Patient Management System (PM) or Electronic Health Record (EHR), including all paper/electronic documents.
• Verifies and updates patient demographics.
• Scans documents into the Electronic Health Record.
• Collects patient photographs, scans insurance cards (and notifies insurance authorization coordinators), and obtains signatures on necessary forms as needed.
• Ensures eligible patients have proper distress screening.
• Collects co‑payments and/or payments at time of service and manages end‑of‑day procedures, including daily deposit, petty cash reconciliation, and sign‑in sheets.
• Ensures canceled/no‑show and missed appointments are followed up and properly documented.
• Schedules internal patient arrangements and makes walk‑in appointments (e.g., nurse triage, sample drop‑off).
• Communicates information regarding the Patient Engagement Portal and assists with the registration process, including sending invites.
• Runs and works daily reports, such as cancel/no‑show and missing employer reports.
• Demonstrates excellent customer service.
• Responds promptly to patient, physician, manager, clinic, and other department requests.
• Communicates with other staff members using the Instant Messaging System.
• Performs other duties as assigned.
• Ability to travel/float to other clinics for business needs.
• Maintains and ensures confidentiality of patient information.
• Adheres to all Tennessee Oncology policies and procedures.

Requirements

• High school graduate or equivalent with GED.
• 2 years of previous professional office experience and/or customer service experience preferred.
• Strong computer skills including Windows file management, MS Office, and e‑mail experience.
• Good verbal, listening, and written communication skills.
• Ability to work productively and effectively in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.
• Able to travel to clinics when necessary.
• Able to lift 25 pounds.