Registration Coordinator

Who We Are

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why Work With Us

• You will change the world.
• CIEE builds bridges between different people, different countries, and different cultures.
• We help young people participate in high-quality international exchange and study abroad programs that bring the world together.
• We change lives, our alumni change the world.
• Be part of the change!
• You will receive a competitive total rewards package.
• CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%.
• Our top-tier benefits include: Paid time off and Parental leave, Gym Reimbursement Program, Employee Assistance Program, Short-term & Long-term Disability, 6 floating Fridays (based on our eligibility rules), CIEE Study Abroad Program discounts, 403(b) Retirement Plan with employer contribution, Insurance Coverage (life, travel, medical, dental, and vision), Flexible Spending Accounts/Health Savings Accounts (medical and dependent), Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).

What You’ll Do

• Manage reports and data analytics related to course selection and grade reporting.
• Aid in the review of Marketing and web materials related to academics and courses.
• Manage data entry of course offerings and syllabi, ensure compliance of student registrations, as well as production and delivery of final grade reports.
• Ensure regular, timely, and accurate processing of registration, reporting of all grades, and execution of administrative tasks.
• Maintain accurate grades and registration records for participants, in coordination with local CIEE staff, in Salesforce and other internal databases.
• Serve as primary resource for CIEE US staff, CIEE international staff, program participants, parents, and sending institutions, for all registration, grades, and academic policy matters.
• Maintain the confidentiality of student academic records in accordance with and in compliance with the regulations of the organization as related to higher education, the General Data Protection Regulations (GDPR), and the Family Educational Rights and Privacy Act(FERPA).
• Work with overseas CIEE staff to resolve academic policy issues; escalate cases as necessary to a manager.
• Perform other duties as assigned.

What You’ll Bring

• The ideal candidate will possess: Bachelor’s degree. A minimum of 3 years of full-time, administrative experience, including demonstrated customer service skills.
• Experience working in higher education administration, student affairs, or student services.
• Strong organizational skills, attention to detail, and the ability to navigate a remote work environment.
• Ability to manage multiple projects and deliver results in a timely manner.
• Ability to communicate information across cultures with Study Centers, educational institutions, students, and parents via email, phone, Microsoft Teams, or Zoom on a regular basis.
• A high level of comfort with learning new technology, databases, and troubleshooting technical issues.
• Excellent written and oral English communication skills.
• Experience within a college or university Registrar’s or study abroad office strongly preferred.
• International study or work experience or experience working with people from a wide variety of cultural backgrounds, strongly preferred.
• Intermediate knowledge of Microsoft Excel and Salesforce is a plus.

Qualifications

• Readiness to grow and develop yourself, our client group, and our Company.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.

Core Values

• Excellence
• Integrity
• Respect
• Inclusion
• Problem Solving