Registration Coordinator

Tennessee Oncology, one of the nation’s largest community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established in 1976 in Nashville, our mission remains unchanged: to provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home.

About the role

The Registration Coordinator provides medical office support including check-in and some check-out functions. This role manages the reception of patients both in-person and by telephone, obtains patient insurance and demographic information, collects co-pays and payments, and schedules internal appointments.

Responsibilities

• Answer telephones and greet patients in a courteous, efficient manner
• Route calls and messages to the appropriate discipline or department
• Follow policy and procedures outlined by management to ensure standardization of processes across all clinics
• Conduct patient check-in, following policy and procedures
• Properly track patients in EHR for next location and ensure patients are not missed
• Obtain pre-patient registration, demographic, and insurance information and enter appropriately into Patient Management System (PM) or Electronic Health Record (EHR), including all paper/electronic documents
• Verify and update patient demographics
• Scan documents into Electronic Health Record
• Collect patient photographs, scan insurance cards (and notify insurance authorization coordinators), and obtain signatures on necessary forms as needed
• Ensure eligible patients have proper distress screening
• Collect co-payments and/or payments at time of service and manage end-of-day procedures, including daily deposit, petty cash reconciliation, and sign-in sheets
• Ensure canceled, no-show, and missed appointments are followed up and properly documented
• Schedule internal patient appointments and make walk-in appointments (e.g., nurse triage, sample drop-off)
• Communicate information regarding the Patient Engagement Portal and assist with the registration process, including sending invites
• Run and work daily reports, such as cancel/no-show, missing employer, etc.
• Demonstrate excellent customer service and respond promptly to patient, physician, manager, clinic, and other department requests
• Communicate with other staff members using the Instant Messaging System
• Maintain and ensure confidentiality of patient information
• Adhere to all Tennessee Oncology policies and procedures
• Travel or float to other clinics for business needs as required
• Perform other duties as assigned

Requirements

• High school graduate or equivalent with GED
• 2 years of previous professional office experience and/or customer service experience preferred
• Strong computer skills, including Windows file management, MS Office, and email experience
• Good verbal, listening, and written communication skills
• Ability to work productively and effectively in a fast-paced environment
• Strong organizational skills and attention to detail
• Excellent customer service skills

Physical Requirements

• Able to travel to clinics when necessary
• Able to lift 25 pounds